Shipping policy
1. Order Processing Time
All orders are processed within 1-3 business days (Monday to Friday, excluding weekends and public holidays) after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. During peak seasons (such as holidays, sales promotions), order processing may be delayed by 1-2 business days, and we will notify you via email if there is any significant delay.
2. Shipping Destinations & Methods
We provide worldwide shipping services to most countries and regions, including but not limited to the United States, Canada, United Kingdom, Australia, European Union countries, and major Asian countries. Remote areas that cannot be reached by regular shipping will be automatically excluded at checkout, and you will be notified of the unavailability of shipping services.
We use trusted international shipping carriers to ensure the safe and timely delivery of your packages. The available shipping methods will be displayed at checkout, including standard shipping and express shipping.
3. Shipping Costs
Shipping costs are automatically calculated based on the destination, package weight, and shipping method, and will be clearly displayed on the checkout page before you complete the payment. We offer free standard shipping for orders that meet the minimum order amount requirement: Free Standard Shipping on orders over $75.00. Express shipping costs range from $12.99 to $19.99, depending on the destination.
4. Estimated Delivery Time
The following are estimated delivery times (excluding order processing time) and are for reference only; actual delivery time may vary due to customs clearance, weather conditions, carrier delays, or other unforeseen circumstances:
- United States & Canada: 7-14 business days
- United Kingdom & European Union Countries: 10-18 business days
- Australia & New Zealand: 12-20 business days
- Asian Countries: 5-12 business days
- Other Countries/Regions: 15-30 business days
5. Order Tracking
Once your order is shipped, we will send a shipping confirmation email to your registered email address, which includes a unique tracking number and a link to track your package online. You can also check the order status and tracking information directly in your Shopify account.
6. Customs, Duties & Taxes
For international orders, your package may be subject to customs duties, import taxes, or other local fees imposed by the destination country/region. These fees are the sole responsibility of the customer and are not included in the product price or shipping cost. We are not responsible for any delays, additional fees, or refusal of delivery caused by customs clearance. It is recommended that you check the local customs regulations before placing an order.
7. Lost, Damaged or Undeliverable Packages
If your package is lost, damaged, or not delivered within 25 business days from the shipping date, please contact our customer service immediately. We will assist you in investigating the package status with the shipping carrier. To process your claim, we may require photos of the damaged package (if applicable) and tracking information. Depending on the investigation result, we will provide a replacement, full refund, or partial refund.
If a package is returned to us due to an incorrect or incomplete shipping address provided by the customer, failed delivery attempts, or customs refusal, we will contact you to arrange re-shipping (at the customer’s expense) or process a refund for the product cost only (excluding the original shipping fee).
8. Address Changes
Please carefully check and confirm your shipping address before placing an order. We cannot modify the shipping address after the order has been processed or shipped. We are not responsible for lost or delayed packages caused by incorrect or incomplete shipping addresses provided by the customer.
9. Force Majeure
We shall not be liable for any shipping delays or failures caused by force majeure events, including but not limited to natural disasters, wars, pandemics, strikes, customs inspections, and carrier service interruptions. We will make every effort to notify you of any delays and provide updates on the order status.
10. Customer Service Contact
For any questions related to shipping, please contact our customer service via email: support@yourstore.com. We will reply to your inquiry within 24 business hours.